Return & Exchange Policy
At Chainawholesale, we want our customers to receive their products in perfect condition. Please read the following Return & Exchange Policy before placing your order.
If you receive a product that is damaged, defective, or not working properly, please contact us within 48 hours of delivery.
To process your request, you may be required to provide:
After verification, we may offer a replacement, exchange, or other appropriate solution.
If you receive a different product, model, color, or variant from what you ordered, please contact us within 48 hours of delivery.
Once verified, we will arrange an exchange or replacement according to product availability.
Returns or exchanges due to change of mind, personal preference, or ordering the wrong product are generally not accepted for wholesale orders.
Please carefully check the product specifications, model, color, quantity, and other details before placing your order.
For high-value or electronic products, we strongly recommend recording a continuous unboxing video from the moment the package is opened.
An unboxing video may be required when making a claim for missing, damaged, or incorrect items.
Products must be returned in their original condition, including applicable packaging, accessories, manuals, and other included items.
Products that have been physically damaged, misused, modified, repaired, or intentionally tampered with may not qualify for return or exchange.
If the issue is caused by our error, such as sending the wrong or defective product, we will determine the appropriate return-shipping arrangement after verification.
For other types of returns or exchanges, the customer may be responsible for applicable shipping costs.
If a replacement or exchange is not possible, a refund may be offered at our discretion after the returned product has been inspected and the claim has been approved.
Refund processing time may vary depending on the payment method and financial institution.
For wholesale and bulk orders, return and exchange conditions may vary depending on the product, quantity, supplier terms, and order agreement.
Customers placing bulk orders are encouraged to confirm all product specifications and terms before completing the purchase.
Please contact our customer support team with your order number and details of the issue within the applicable time period.
Our team will review your request and provide the next steps.
Note: Return and exchange approval is subject to verification of the reported issue and the condition of the product.
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