Warranty Policy

Warranty Policy

At Chainawholesale, we are committed to providing reliable and quality products to our customers. Certain products may come with a warranty depending on the product, brand, supplier, or specific order terms.

1. Warranty Coverage

Warranty coverage applies only to products that are specifically mentioned as “Warranty Included” on the product page, invoice, or order confirmation.

The warranty period may vary depending on the product and will be clearly stated where applicable.

2. What the Warranty Covers

Warranty generally covers manufacturing defects or functional problems that occur under normal use during the applicable warranty period.

Examples may include:

• Product not powering on
• Manufacturing defects
• Functional failure under normal use
• Other verified manufacturing-related issues

3. What the Warranty Does Not Cover

Warranty does not cover damage caused by:

• Accidental drops or physical damage
• Water or liquid damage
• Burning, short-circuit, or electrical damage
• Improper installation or use
• Unauthorized repair or modification
• Scratches, dents, or cosmetic damage caused after delivery
• Normal wear and tear
• Damage caused by misuse or negligence

4. Warranty Claim

Customers must contact Chainawholesale as soon as a warranty-related issue is discovered.

A warranty claim may require:

• Order number or invoice
• Product details
• Photos or videos showing the issue
• A clear description of the problem

Our team may ask the customer to perform basic troubleshooting before approving a warranty claim.

5. Inspection & Verification

All warranty claims are subject to inspection and verification.

If the issue is confirmed to be a manufacturing defect and falls within the warranty terms, we may provide a repair, replacement, exchange, or another appropriate solution depending on product availability and supplier warranty terms.

6. Warranty for Wholesale Orders

For wholesale or bulk purchases, warranty terms may vary depending on the product and supplier.

Wholesale customers should confirm the applicable warranty period and conditions before placing a bulk order.

7. Warranty Shipping

If a warranty claim is approved, Chainawholesale will determine the applicable shipping arrangement based on the nature of the issue and the product’s warranty terms.

8. Warranty Limitations

Warranty is applicable only to the original purchased product and cannot be transferred unless otherwise stated.

Warranty claims submitted after the applicable warranty period has expired will not be accepted.

9. Important Note

Warranty terms may differ from one product to another. Customers are advised to check the individual product page or invoice for the specific warranty period and coverage before purchasing.

Chainawholesale reserves the right to verify every warranty claim before approving a repair, replacement, exchange, or other resolution.